Client Retention Account Manager
Capital.com
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Maximise client satisfaction and loyalty by delivering proactive, value-driven support, tailored guidance, and data-led insights across customer lifecycle.
- Ensure client satisfaction and retention by maintaining professional and supportive relationships.
- Build and nurture strong relationships with both prospective and existing clients.
- Act in the best interest of clients by promptly addressing inquiries and consistently delivering top-tier service.
- Promote positive client experiences to encourage favorable reviews and feedback.
- Stay updated on the latest developments, products, and marketing promotions, and communicate this information effectively to clients.
- Develop and implement strategies to re-engage inactive clients. Collaborate effectively with other departments to ensure seamless operations and client satisfaction.
- Plan, organize, and conduct regular client meetings, as well as exclusive events such as sports events, concerts, and financial education sessions.
Requirements
- Strong understanding of financial markets and trading concepts (e.g. margin, leverage, order types).Previous experience in FX/CFD trading, brokerage, or client retention roles is highly advantageous.
- Excellent oral and written communication skills in English.
- Comfortable working towards clearly defined KPIs related to retention, reactivation, and client engagement.
- Strong problem-solving and conflict resolution skills.
- Ability to manage multiple tasks efficiently and prioritize effectively.
- A client-centered mindset with a dedication to providing outstanding service.
- Demonstrates a clear interest in and solid understanding of the financial markets.
- High level of reliability and integrity.
- Proactive, dynamic, and goal-oriented approach to work.
Benefits
- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
- Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial marketstrading conceptsFX tradingCFD tradingbrokerageclient retentionKPI managementproblem-solvingconflict resolution
Soft skills
client-centered mindsetcommunication skillsrelationship buildingorganizational skillsprioritizationproactive approachdynamic approachgoal-oriented