Operations

• The SVP, Head of Loan Operations manages and is accountable for the day-to-day loan operations of the Bank to ensure maximum customer satisfaction and retention, operating efficiency, loss prevention, and employee satisfaction while ensuring regulatory guidelines are met.
• This role will oversee the daily tasks of the Loan Operations Department ensuring accurate and timely loan closings and that all items needed for closings are obtained.
• This role also involves facilitating the loan closing process.
• This role will lead the day-to-day management of loan operations, oversee staff and processes, supervise the documentation of policies, procedures and controls, and serve as the primary business owner for the Fiserv core system as it relates to lending.
• This role is responsible for creating and documenting efficient processes, which will permit the Loan Operations Department to operate accurately including the day-to-day operational management of the Bank’s conventional, consumer, mortgage, and government guaranteed loan (GGL) portfolios.

SVP, Head of Loan Operations

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