Sales Manager
Capi Money
full-time
Posted on:
Location Type: Hybrid
Location: Dakar • 🇸🇳 Senegal
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Acquire new corporate customers locally using existing and new acquisition channels.
- Identify potential challenges and customer needs, converting leads into active, long-term customers.
- Drive additional repeat transactions by nurturing existing relationships and actively pursuing every lead.
- Guide new customers through the onboarding process, ensuring they fully understand and effectively use our platform.
- Conduct outbound calls and follow-up sessions to trigger first-time payments and support early adoption.
- Proactively engage with onboarded, inactive, and churned accounts to identify opportunities for reactivation and upselling.
- Monitor customer usage and satisfaction, addressing requests and complaints promptly to maintain a high level of service.
- Collaborate closely with internal teams (compliance, product, and operations) to relay customer feedback and contribute to continuous product improvements.
- Document customer interactions and success stories, sharing insights to build playbooks, refine strategies and develop effective sales materials.
- Serve as the voice of the customer, advocating for their needs and issues related to our products.
- Stay informed on competitive trends and emerging market dynamics in international payments and fintech locally, using these insights to propose process improvements and innovative solutions.
Requirements
- Minimum of 5 years in customer success, account management, or sales roles within high-performing environments, ideally in fintech, banking, international payments, or financial services.
- Proven track record in managing and growing B2B relationships in emerging markets.
- Strong communication and interpersonal skills; fluent in English, French and local languages.
- Results-driven, highly organized, and capable of working independently in a fast-paced, dynamic environment.
- Excellent problem-solving abilities with a strong customer-centric mindset.
- Proficiency with CRM tools and data analysis to monitor and enhance customer performance.
- Previous experience working in or with emerging markets.
Benefits
- Competitive salary
- Share options
- Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementsalesB2B relationship managementdata analysisproblem-solving
Soft skills
communicationinterpersonal skillsresults-drivenorganizational skillscustomer-centric mindset