Program Manager

• Scale operational excellence: Proactively orchestrate collaboration across engineering, product, design and operations specialties — such as facilitating clear communication for delivery updates, clear documentation in confluence, discovery templates for discovery, facilitate agile retrospectives, and escalate early issue escalation to keep initiatives on track.
• Action improvements from retrospectives and continuously improve best practices across teams.
• Cross-team project & delivery support: Partner with group leads to translate scope of goal candidates into clear, actionable plans and goals during planning — while working with teams to see through their delivery across teams.
• This role may also own smaller initiatives or milestones to build out scalable processes, documents and presentations for diverse stakeholders.
• Data reporting, projections & strategic opportunities: Deliver regular data‑driven reports and forecasts in Looker/Streamlit to inform group leadership decisions. For this they will help setup experiment tracking, analysis, and reporting of key projects across the group (e.g. costs modelling for AI impact).
• This role will surface delivery and scoping risks to recommend course‑corrections to teams, as well as strategic opportunities that improve our metrics in the long-term, such as building various scenario models to forecast AI cost and usage.
• Generalist with can-do-attitude: Acts as the “Chief Wrangler”, aligning teams and providing visibility. They jump where needed to anticipate and unblock initiatives, while selflessly making sure the invisible work gets done.
• Identify and pilot AI-driven automation opportunities that reduce manual effort, improve visibility, and free teams to focus on high-impact work.

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