Billing Specialist

• Manage the end-to-end Program Billing process, focusing on contracted Members and On Demand revenues.
• Review flight activity daily in GlobalView, ensuring accurate coding, cost, and sales values.
• Oversee preparation and review of customer invoices and statements, ensuring alignment with contract terms, hours, and rates.
• Monitor customer balances (cash and hours flown), reconciling invoices, cash receipts, and unbilled flight activity.
• Investigate and report discrepancies between estimated and actual billing values.
• Act as primary contact for Program, Legal, and Member Services on billing matters.
• Liaise with Legal on the interpretation of complex customer contracts and ensure billing accuracy.
• Collaborate with Sales to review and approve manual statements before dispatch.
• Lead, motivate, and develop the Billing team, ensuring accuracy, timeliness, and professionalism.
• Ensure compliance with internal policies, contractual obligations, and tax reporting requirements.
• Identify and implement opportunities to improve billing processes, systems, and controls.

Billing Manager

Billing Coordinator

Billing Specialist

Head of Billing