Operations

• Oversee Installation, Repair and Infrastructure Maintenance work activities across all CFOC Communities Including: Residential Installation and Repair
• The planning, design and coordinate field work for CO Builds.
• The planning, procurement and execution of Commercial Installations.
• Planning and working with Field teams to complete PMR activities on-time
• Manage workloads to contractors, forecast required resources, work with contractors to obtain required resources.
• Manage contractors to ensure compliance with Quality Standards in conjunction with field supervisors, production and schedule.
• Provide Dispatch support and escalation point for contractors.
• Utilize Field Service Management software for tracking and reporting.
• Production report submission, providing accurate information daily on all installation activities.
• Escalation expertise dealing with customer complaints and working with the necessary teams to fix issues.
• Proactively identify, Implement and promote continuous improvement initiatives to enhance quality, operational efficiency and effectiveness.

Operations Manager – Connectivity

Operations Director, Certification - Mining

Senior Retail Operations Advisor, Centre Store

Senior Retail Operations Advisor, Produce