Customer Support

• Responsible for entering in SAP-4 Customers’ Sales Orders either directly from the Customers or from the Sales team
• Managing the order cycle from initial order, delivery to invoice
• Managing samples and staff order requests in a timely manner
• Monitoring service level to Customers and defining corrective actions across different functions
• Manage and ensure successful completion of specific requests outside of standard deliveries
• Collaborate with Commercial and Marketing teams on specific orders to ensure on-time delivery with customers
• Regular contact with Finance team, specifically Accounting, to review potential credit issues with Customers
• Manage in SAP the replenishment flows from the Campari Plants to the local DC
• Connect with HQ (SSG) Planning Hub and Campari Factories to ensure priorities are actioned
• Monitor inbound flows ensuring timely delivery; facilitate proper interaction between the forwarders/haulers and the local DC
• Transfer Sales Orders to the local 3PL to meet Customers’ requirements
• Monitor service KPIs of the 3PL (i.e.: “in full” and “on time”)
• Coordinate 3PL co-packing activities in line with business requirements and guidelines
• Ensure proper level of stock accuracy by the local 3PL in line with Campari standard operational model
• Run annual stock take and reconciliation as per timing and requirements set by internal/external auditors
• Control and report all logistics costs making sure that invoices from 3PL are in line with agreed rates
• Manage monthly dashboard on logistics cost and service based on inputs from 3PL
• Supervisor role on customs documentation (excise tax).
• Manage the Sales Order process with the 3PL including creation, delivery, and billing to customer
• Support the Spanish SC Manager in running the Demand Planning processes for Campari Spain
• Communicate portfolio changes and ensure that master data in the planning systems is set up correctly, drive product life cycle initiatives
• Ensure that volume & promo inputs coming out of the customer planning process are integrated into the consensus plan
• Guarantee data integrity & aggregation to provide the volume forecast outlook for the regional Supply Chain as well as country MDs and management teams in the decision-making process
• Participate in the local consensus meetings, track risks and opportunities
• Participate in the weekly S&OE with EMEA Supply Planning and local Customer Service
• Ensure forecast accuracy of the demand plan

Logistics, Customer Service, Demand Planner Specialist

Customer Service Representative, Italian, German – Part-Time

Customer Support Representative

German Customer Service Advisor

Customer Support Manager