Customer Support

• Provide a high standard of customer service to both external and internal customers.
• Responding promptly to queries and resolving customer issues as they arise.
• Monitor email inbox for receipt of customer orders/enquiries.
• Receive and correctly process orders for customers within required timeframe.
• Process invoices.
• Transmission of required data through to 3PL.
• Review daily, outstanding dispatches to ensure on-time delivery, cross checking stock being sent and ensuring that stock is dispatched in full.
• Raise GRA requests and ensure that all confirmed credits are processed on a weekly basis.
• Monitor the GRA tracker, raising claims for any lost stock on 3PL.
• Attend internal/external meetings as required.
• Undertake Ad-hoc reporting.
• Provide support to the broad Regional Supply Chain Team.
• Participate and undertaking project work as required.

Customer Service Specialist

Customer Experience Lead