Technical Support Engineer
Calsoft Systems
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Provide advanced technical support for Microsoft Dynamics GP, NAV, and D365 Business Central clients.
- Troubleshoot, analyze, and resolve escalated ERP issues efficiently and accurately.
- Create and deliver technical documentation, knowledge base articles, and training materials.
- Communicate solutions clearly with both technical and non-technical stakeholders.
- Stay current on Microsoft ERP updates and industry trends.
- Collaborate with Calsoft team members and contractors as needed to achieve client goals.
Requirements
- Bachelor’s degree in a related field.
- 3+ years of hands-on experience with Dynamics GP, NAV, or D365 Business Central.
- Strong analytical and troubleshooting skills.
- Experience with data migration and system integrations.
- Excellent communication skills with the ability to simplify complex concepts.
- Proven ability to manage projects independently and deliver on deadlines.
- Understanding of accounting, distribution, or service industry processes (Nice to Have).
- Experience designing and proposing system improvements (Nice to Have).
- Familiarity with pre-sales support or client engagement strategies (Nice to Have).
Benefits
- Contractors are responsible for their own taxes, insurance, and benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Dynamics GPMicrosoft Dynamics NAVD365 Business Centraldata migrationsystem integrationstroubleshootinganalytical skillstechnical documentationproject management
Soft skills
communication skillscollaborationproblem-solvingindependent managementability to simplify complex concepts
Certifications
Bachelor’s degree