Calsoft Systems

Support Engineer

• Provide advanced technical support for Microsoft Dynamics GP, NAV, and D365 Business Central clients.
• Troubleshoot, analyze, and resolve escalated ERP issues efficiently and accurately.
• Create and deliver technical documentation, knowledge base articles, and training materials.
• Communicate solutions clearly with both technical and non-technical stakeholders.
• Stay current on Microsoft ERP updates and industry trends.
• Collaborate with Calsoft team members and contractors as needed to achieve client goals.

Technical Support Engineer

Account Manager

• Develop and execute an annual business development plan in collaboration with the Director of BD
• Identify and secure new business opportunities with Japanese and American customers in the region.
• Build and maintain long-term customer relationships to support successful project delivery.
• Expand business with existing customers through upselling and cross-selling Calsoft solutions.
• Manage the presales process, including pricing, proposals, and coordination with internal teams to ensure customer satisfaction and maintain target profit margins.
• Drive the full sales cycle: lead generation, qualifying opportunities, scheduling meetings, delivering presentations, understanding business needs, developing tailored proposals, forecasting, and closing deals.
• Develop proficiency in demonstrating Microsoft Dynamics ERP and IT infrastructure solutions, with an emphasis on Dynamics 365 Business Central (and Dynamics GP or Dynamics 365 F&O as needed.
• Provide timely reporting and updated on BD activities to the Director of BD and maintain accurate data in Calsoft's CRM system
• Collaborate with the Director of BD to design and implement marketing plans (e.g., seminars, events, promotional emails, website updates, blogs).
• Develop compelling value propositions to maximize company and regional revenue.
• Complete required training and maintain knowledge of Calsoft products and solutions.
• Collaborate with team members to achieve group goals.
• Share knowledge and support the activities of colleagues.
• Contribute to improving departmental services, revenue/profitability, and processes.
• Demonstrate and uphold Calsoft values, mission, and policies in daily work.
• Build positive working relationships with clients, colleagues, and business partners.

Technical Support Engineer

Business Development Representative – Account Manager