IT Support

• Monitor network performance and respond to alerts proactively to ensure uptime.
• Provide technical assistance in English via phone, email, and chat to clients experiencing issues.
• Troubleshoot hardware and software problems and escalate issues as necessary.
• Document all support interactions and resolutions in the ticketing system for accurate record-keeping.
• Collaborate with cross-functional teams to improve service efficiency and user satisfaction.
• Participate in regular training sessions to stay updated on new technologies and best practices.
• Assist in generating reports on network performance and incident management.

Helpdesk Bilingual, English Speaker

NOC Helpdesk, Bilingual (English Speaker)