IT Support

• - Monitor network performance and respond to alerts proactively to ensure uptime.
• - Provide technical assistance in English via phone, email, and chat to clients experiencing issues.
• - Troubleshoot hardware and software problems and escalate issues as necessary.
• - Document all support interactions and resolutions in the ticketing system for accurate record-keeping.
• - Collaborate with cross-functional teams to improve service efficiency and user satisfaction.
• - Participate in regular training sessions to stay updated on new technologies and best practices.
• - Assist in generating reports on network performance and incident management.

NOC Helpdesk, Bilingual (English Speaker)

Helpdesk Bilingual, English Speaker