Billing Technical Analyst I
California FAIR Plan Association
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $78,500 - $83,500 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Assist with the design, testing and implementation of billing processes ensuring timely and accurate customer billing.
- Perform user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects.
- Document results to track and communicate outcomes. Perform follow-up rounds of testing as needed.
- Investigate and resolve billing system discrepancies and errors.
- Collaborate and communicate with other departments to ensure billing accuracy.
- Ensure invoices accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations.
- Identify and recommend opportunities for improvements to billing policies and procedures.
- Prepare and present analytical reports to identify trends, inefficiencies, delinquent accounts, and other relevant metrics.
- Monitor billing invoices and forms generation cycles and alert management of failures.
- Manage ad hoc customer billing and respond to customer inquiries regarding bills.
- Provide coverage for team members as needed.
- Participate in cross-training initiatives to ensure continuity of operations and minimize disruption to essential processes.
Requirements
- Bachelor’s degree in Business Analytics, Computer Science, Accounting, Business Administration or equivalent required.
- 1 to 3 years accounting or business analytics work experience required (Billing Technical Analyst I).
- Strong analytical and problem-solving skills.
- Excellent oral and written communication skills.
- Excellent technical skills, including Understanding of Billing workflows of Duck Creek or other Proprietary billing systems., Ability to write clear documentation for billing processes, system configurations, and audit trails.
- Proficient with SQL preferred.
- Detail oriented and comprehensive documentation skills.
- Excellent time management skills.
- Advanced Excel and Word skills. Power Query, Index Match, nested If functions preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing processesuser acceptance testingSQLdocumentation skillsbilling workflowsDuck CreekPower QueryExcelWordanalytical reporting
Soft skills
analytical skillsproblem-solving skillsoral communicationwritten communicationdetail orientedtime managementcollaborationcustomer servicecross-trainingprocess improvement
Certifications
Bachelor’s degree in Business AnalyticsBachelor’s degree in Computer ScienceBachelor’s degree in AccountingBachelor’s degree in Business Administration