Analyst

• The analyst will play a key part in maintaining and enforcing change control procedures for ERP modifications
• Manages user accounts, roles, and permissions in Epicor Kinetic
• Ensures compliance with security protocols and audit requirements
• Documents changes and maintains version controls in a highly organized manner
• Assists in testing and validation of BPMs, dashboards, BAQs, and other customizations
• Collaborates with developers and business users to ensure customizations meet functional requirements
• Manages the support queues in the Jira ticketing system
• Creates and maintains user guides, SOPs, and training materials
• Provides support and training to front line support as needed
• Conduct testing and assist with user training
• Produce reporting and analysis to identify root causes of support issues
• Support process improvement and automation initiatives

ERP Administrative Analyst, Systems

Technical Patent Analyst, Prior Art, Patentability, Competitive Intelligence

Technical Patent Analyst, Prior Art, Patentability, Competitive Intelligence

Deal Desk Analyst II

Treasury Analyst

Client Delivery Analyst III – Debit Conversions