CadMakers

Customer Success Manager – cmBuilder

CadMakers

full-time

Posted on:

Location Type: Hybrid

Location: Burnaby • 🇨🇦 Canada

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Salary

💰 CA$80,000 - CA$100,000 per year

Job Level

Mid-LevelSenior

About the role

  • Provide exceptional support to users, addressing questions and resolving issues promptly.
  • Build and maintain strong customer relationships to drive customer satisfaction and loyalty.
  • Conduct regular check-ins to ensure alignment with customer objectives.
  • Create 4D simulations in cmBuilder, BIM modeling, and data management.
  • Leverage expertise in BIM/VDC and construction to provide guidance to customers.
  • Develop onboarding plans and help onboard new customers, ensuring their users are successful using cmBuilder.
  • Develop, produce, and manage educational content such as user guides, onboarding videos, webinars, and tutorials.
  • Document and advise on internal documentation including playbooks and best practices.
  • Collect, track, and report on KPI data.
  • Collaborate with go-to-market and product teams to relay customer feedback and contribute to product enhancements.
  • Participate in product roadmap discussions to advocate for features that benefit our customers.

Requirements

  • Degree in Engineering, Construction Management, or a related field (or equivalent construction experience)
  • Minimum of 2-5 years of experience in BIM/VDC, construction, and/or construction-tech environment
  • Proven experience with BIM/VDC processes and proficiency in industry standard software such as Autodesk Suite, Procore, and Bluebeam.
  • Field experience in the construction industry and/or cmBuilder experience is a strong plus!
  • **Skills**
  • Proficient in contract documents, drawings, and schedules.
  • Ability to build and navigate 3D models, and familiar with 3D scans.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Highly organized and detail-oriented; able to multi-task and prioritize.
  • Willingness to travel to customer sites and industry events if needed.
Benefits
  • Rewarding work - we provide simple solutions to the construction industry's most complex problems, and you will directly see your impact on our customers' projects around the world!
  • Career growth - your performance will influence the trajectory of our company, allowing you to progress in our fast-paced team.
  • Innovative environment - challenge the status quo! We want your ideas for automating and optimizing everything.
  • Development budget - we'll help you reach your full potential by providing resources for any courses that will help you #getbettereveryday.
  • Awesome team - we have regular events, contests, volunteer days, and much more! We're in business to build a great company, collaborate with amazing customers, and have fun.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
BIMVDCcmBuilderAutodesk SuiteProcoreBluebeam3D modelingdata managementKPI trackingcontract documents
Soft skills
problem-solvingcustomer-centric mindsetorganizational skillsdetail-orientedmulti-taskingprioritizationrelationship buildingcommunicationcollaborationadvocacy