CACI International Inc

ServiceNow Administrator

CACI International Inc

full-time

Posted on:

Location Type: Remote

Location: Remote • Virginia • 🇺🇸 United States

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Salary

💰 $75,200 - $158,100 per year

Job Level

SeniorLead

Tech Stack

SDLCServiceNow

About the role

  • Provide high level technical planning, execution, and support for software systems and subsystems
  • Support the ServiceNow change requests, dashboards, reports, improvements, fixes, and overall structure and operations
  • Works closely with ServiceNow leadership team to support the DHS customer and their needs
  • Support Service Desk operations, create reports and dashboards, and coordinate support as needed from additional resources
  • Perform account management tasks including the creation and deletion of accounts, adding roles, creation (and management) of groups and other entitlements within the platform
  • Present improvement ideas, analyze requests for change, draft, and update system design documentation, understand and implement approved system change requests under change guidance, interface with users, and support testing

Requirements

  • Ability to obtain DoD Security Clearance
  • Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
  • BA/BS + 7 years of relatable experience
  • 2+ years of experience in ServiceNow administration
  • Strong, up to date, working knowledge of ServiceNow modules and applications: Service Catalog(s), Change, Incident, Problem, Knowledge, User and Asset Management, create dashboards and reporting
  • Successful problem solving and debugging skills. Ability to analyze, trouble shoot and resolve issues quickly in the ServiceNow instances
  • Familiar with SDLC, Agile development methodologies, ITIL framework
  • Experience working in an iterative and agile development environment
Benefits
  • healthcare
  • wellness
  • financial
  • retirement
  • family support
  • continuing education
  • time off benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow administrationServiceNow modulesService CatalogChange ManagementIncident ManagementProblem ManagementKnowledge ManagementUser ManagementAsset Managementdashboard creation
Soft skills
problem solvingdebugginganalytical skillstroubleshootingcommunicationcollaboration
Certifications
DoD Security ClearanceDepartment of Homeland Security Entry On Duty