ServiceNow

• Responsible for all aspects of the platform which include monitoring health, usage, operations, and performance, with a specific focus on Performance Analytics data integrity, processing efficiency, and overall system performance related to analytics
• Maintain a sound understanding of enterprise and platform-level architecture as it relates to managing the ServiceNow instances, including the data model, integration points, and dependencies that impact Performance Analytics
• Manage the patch and upgrade cycle of the platform, coordinating with various teams to ensure minimal impact
• Oversee the development pipeline and assist with update set promotions such that there is a consistent and reliable process for moving work into production
• Assist with production troubleshooting and providing logs, data, artifacts in support of the environment
• Operate existing applications and features in the platform and provide production support for those areas
• Assist with clone down of production over lower instances as appropriate
• Keep up to date with industry trends and developments, particularly in the areas of Performance Analytics, data visualization, and reporting best practices within the ServiceNow ecosystem
• Perform Architecture design and reviews as required

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