Enterprise Retention Account Executive
Cable ONE
full-time
Posted on:
Location Type: Office
Location: Joplin • Montana, South Carolina • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Consultative Account Management: Engage with existing enterprise clients to understand evolving business needs and present tailored solutions that maximize value and satisfaction.
- Retention & Renewal Focus: Proactively manage contract renewals, address potential churn risks, and ensure high customer retention rates through strategic outreach and relationship-building.
- Service Upgrades & Expansion: Identify opportunities to upgrade services within the current client base, leveraging insights into client operations and industry trends.
- Quota Achievement: Consistently meet or exceed monthly retention and upsell targets through disciplined execution and strategic account planning.
- Market Intelligence: Stay informed on industry trends, competitive landscape, and emerging technologies to position Sparklight as a trusted advisor for existing clients.
- Cross-functional Collaboration: Partner with internal teams (engineering, product, support) to ensure seamless delivery, issue resolution, and ongoing client satisfaction.
Requirements
- At least one year of B2B account management or retention experience, preferably in telecommunications, SaaS, or technology services.
- Proven ability to manage complex renewal cycles and engage senior leadership stakeholders.
- Strong understanding of enterprise business drivers and technology solutions.
- Excellent communication, negotiation, and presentation skills.
- Self-motivated, organized, and results-driven with a professional demeanor.
- Requires a valid driver’s license, reliable vehicle, and a good driving record.
Benefits
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Additional Perks Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
- FREE Cable One services for associates who live in a serviceable area
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B account managementcontract renewalscustomer retentionservice upgradesquota achievementmarket intelligencestrategic account planningnegotiationpresentation skills
Soft skills
consultative account managementrelationship-buildingself-motivatedorganizedresults-drivenexcellent communicationcross-functional collaboration
Certifications
valid driver’s license