Principal Engineer
C1
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $170,000 per year
Job Level
Lead
About the role
- Motivates and inspires the team to deliver customer support of Maintenance and Managed Services contracts in a fast paced and demanding environment
- Documents general reports on each team member’s performance and targets as well as ensuring they exceed the targets
- Collaborates and consults with engineers, customers, vendors and contractors to resolve customer issues
- Follows up with customer contacts to ensure satisfactory resolution
- Reports findings, track progress and document customer communication within incident management system
- Manages team workload that meets defined Service Level Objectives
- Acts as an escalation point to resolve client issues and manages escalations as necessary
- Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
Requirements
- Bachelor’s degree in equivalent related education and work experience
- 5 years’ experience supporting applicable technology hardware and software
- Superior skill in the use of Microsoft Excel for data gathering, analysis and reporting
- Must possess strong computer skills and excellent working knowledge of general business applications, including MS Office
- Must possess excellent oral and written communication skills in English
- Highly skilled in writing with details, accuracy and consistency
- Strong analytical , interpersonal, and relationship building skills
- Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance
- Strong work ethic and personal drive to excel
- Strong sense of urgency and commitment to get the job done
- Superior negotiation, coordination, and conflict resolution skills
- Ability to use (and learn new) complex systems, technologies, and applications
- Ability to adapt to change quickly and multi-task
Benefits
- 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
- Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
- RX Home Delivery
- HSA with Employer Contribution
- In-vitro Fertility (treatment coverage)
- Dental
- Vision (2 plans: 12-month and 24-month frames allowance)
- FSA Plans (Healthcare, Dependent Care and Limited Purpose)
- Pre-tax Commuter Plans
- Employer-paid Life Insurance
- Employer-paid Short + Term Disability
- Long Term Disability (2 plans: Employer-paid or optional Self-paid)
- Paid Parental Leave (4 weeks at 100%)
- Employee Assistance Plan
- Voluntary Life Insurance for team member, spouse and child
- Voluntary Accidental Death for team member and spouse
- Legal/ID Theft Plans
- TeleHealth
- Wellness via Omada Health (healthy living solution)
- Travel Assistance
- Business Travel Accident Coverage
- Medical for foreign travel coverage
- Employer-paid Pet Telehealth
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Volunteer Time Off
- 10 Holidays
- Summer Sizzle
- On Demand Pay (Daily Pay)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreportingMicrosoft Excelcomputer skillsbusiness applicationsprocurement systemsinventory systemsincident management systemtechnology hardwaretechnology software
Soft skills
communication skillsanalytical skillsinterpersonal skillsrelationship buildingnegotiation skillscoordination skillsconflict resolution skillswork ethicsense of urgencyadaptability
Certifications
Bachelor’s degree