IT Support

• Develops and advises on enterprise architecture models
• Aligns technology initiatives with business objectives/experiences
• Advises on technology trends and innovations
• Validates solution discovery requirements and aligns them to customer outcomes/experience
• Presents C1’s entire portfolio and C1 (ConvergeOne) “Human Experience” story
• Collaborates closely with key customers and maintains key technical relationships with customers
• Collaborates closely with Account Executives, forming synergistic partnerships that ensures a unified approach to customer needs, from solution crafting to account management
• Leads technical teams (Design Engineers, Solution Architects, Chief Advisors, Delivery Engineers, Project Managers and Managed Services engineers)
• Oversees and responsible for the whole sales cycle, serving deals from discovery through project execution and supporting adoption in partnership with Services, PM and Lifecycle teams
• Acts as the main orchestrator behind any major deal, ensuring that all elements of the deal from initial customer requirements to final implementation plans are seamlessly integrated
• Interacts directly with key customers, virtually and preferably in-person, to build relationships, lead projects (pre-Sales, Post-sales, and Managed Services) and ensure C1 success
• Maintains ongoing engagement with customers who consume managed services, ensuring that their evolving needs are consistently met and that our solution continues to align with their long-term objectives
• Remains connected to assigned customers, including between projects

Enterprise Architect

Help Desk Engineer

Senior IT Specialist

Audit Manager

Senior Enterprise Architect

Claim Benefit Specialist