Customer Support

• Responsible for managing the full lifecycle of customer orders, ensuring accuracy, timeliness, and exceptional service
• Supports both external clients and internal sales teams, maintaining product data integrity, and resolving complex issues
• Serve as primary contact for high-profile clients
• Provide professional and timely communication to clients and internal teams
• Oversee the end-to-end order lifecycle using the order management system
• Review and validate orders for accuracy, including pricing, promotions, lead times, and minimums
• Handle escalated issues and collaborate with sales/business support to resolve pricing exceptions
• Maintain item data, pricing, and promotional setups in the order management system
• Ensure efficient and accurate order processing through system updates
• Partner with sales teams to align on promotional timelines and product launches
• Work closely with finance to ensure accurate invoicing and payment reconciliation
• Provide guidance and coaching to junior team members
• Take ownership of assigned projects and ensure timely completion

Senior Customer Service – Order Management Specialist

Support Specialist – Bilingual, English/Spanish

Support Specialist – Bilingual, English/Spanish

Support Specialist

Customer Support Representative

Customer Service Representative