Customer Success Manager

• Ensuring correct adoption of the platform
• Identify adoption & value risk and create & run risk mitigation plans
• Do discovery to deeply understand customer situation in their language and context
• Create a tailored vision and execution roadmap that will create outsized value
• Identifying, mobilizing and leading expansion opportunities
• Act as a liaison between the customer and the Product team
• Communicate and resolve issues internally with Support, Onboarding, Product and Development
• Ensure customers are educated on new features and improvements through trainings, webinars and masterclasses

Senior Customer Success Manager

Customer Success Specialist, Dutch, English

Customer Success Specialist, French, Spanish Speaking

Customer Success Manager – Digital/Marketing Cloud