Account Manager

• Providing support to and maintaining relationships with our existing lending customers who have been introduced both via our network of external introducers and through our direct to customer channels
• You will see all interactions with customers as an opportunity to build outstanding relationships and to understand a business's plans and ambitions , in turn allowing you to identify and discuss other opportunities such as Allica’s Business Rewards Current Account where we may be able support a client's financial goals.
• Through working closely with the relevant teams across Allica supporting customers with in life lending and servicing requests, including but not limited to capital repayment holidays, loan restructures and lease consents.
• Undertaking risk management through proactively acting on loan early warning indicators and data flags, working closely with Allica’s underwriting and relationship management teams to ensure that potential credit concerns are identified, captured and clients proactively supported, in line with the relevant procedures and escalated to the Collections & Recoveries Team where appropriate.
• Supporting the Relationship Management team with their existing client lending portfolios.
• You’ll be able to evidence an ability to work expertly with customers, colleagues and advisors to quickly understand a customers business requirements, and then being able to execute their requests in a time efficient manner.
• Making your colleagues proud that you represent Allica, by ensuring excellent service for SME customers, prospects and advisors. You are a trusted partner for customers, building deep, multi-layered relationships.
• Working closely and collaboratively with all areas of Allica to ensure a seamless and professional service is always provided.
• Complying with all mandatory policies, and adherence to operational procedures to maintain internal controls.

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