Buxton Resources

Customer Success Manager – Marketing Solutions

Buxton Resources

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Provide comprehensive training, guidance, and strategic support to help clients effectively utilize Audiense’s platform and better understand their target audiences.
  • Manage renewals, drive customer retention and identify expansion opportunities within your portfolio.
  • Collaborate closely with cross-functional teams like Product, Sales, and your CS colleagues to drive product improvements and elevate customer enablement.
  • Build strong relationships with clients across leading brands and agencies, ensuring Audiense remains an essential part of their marketing strategy.

Requirements

  • Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent experience.
  • 3+ years of experience in a customer-facing role, preferably in Customer Success.
  • Comfortable with commercial discussions and contributing to retention and renewal processes.
  • Familiarity with social media platforms and digital marketing concepts.
  • Tech-savvy and a fast learner.
  • Fluency in spoken and written English.
  • Experience working within or with marketing agencies, with a strong understanding of campaign planning, consumer insights, and client servicing (preferred).
  • Familiarity with data analytics or marketing technologies (e.g., Meta Business Manager) (preferred).
  • Prior customer training experience, especially in software or tech (preferred).
  • Experience with CRMs (e.g., Salesforce, HubSpot) and Customer Success software (Gainsight, Vitally, ChurnZero) (preferred).
  • Experience in a SaaS business model and remote work (preferred).
  • Fluency in Spanish and/or French is a plus (preferred).
Benefits
  • Competitive salary and benefits package (think monthly wellness days, language lessons, WFH set-up allowance, mental health, and annual company meetups, among others!)
  • Career growth and development opportunities within a growing company.
  • Coworking allowance to help you find a workspace near you!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successdata analyticsdigital marketingcampaign planningconsumer insightscustomer trainingSaaScommercial discussionsretention processesrenewal processes
Soft skills
strategic supportrelationship buildingcollaborationcommunicationadaptabilityproblem-solvingclient servicingfast learnerfluency in Englishfluency in Spanish