Business Analyst

• Lead and manage quality assurance initiatives across Business Operations.
• Design, test, and refine frameworks for quality review and control programs.
• Conduct complex recurring quality audits and controls.
• Gather and analyze functional and data requirements to support quality initiatives.
• Facilitate discovery sessions and document findings with internal stakeholders.
• Collaborate across departments to ensure alignment and timely execution.
• Identify gaps and escalate deficiencies in quality programs and propose updates and strategies for mitigation.
• Drive process standardization and improvement efforts through creative problem solving and efficiency tool implementation (ie. VBA, SQL, etc)
• Own the end-to-end lifecycle of assigned work, from intake to resolution.
• Support data analysis and research efforts across departments related to quality and control initiatives.
• Maintain confidentiality and uphold company standards.

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