Permit Technician
Bureau Veritas Group
full-time
Posted on:
Location Type: Office
Location: Lauderdale Lakes • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provides information and guidance to the general public regarding application procedures for all types of building permits.
- Reviews permit applications for provisions of all required information and/or documentation.
- Distributes applications for necessary reviews.
- Monitors progress of permit review.
- Verifies completion of all required reviews and notifies applicant of approved permit.
- Serves as liaison between reviewing agencies and applicant.
- Performs specialized processing functions for permits.
- May be assigned as special liaison with high volume customers.
- Tracks permit through inspection process to advise customer of status, problems, and final approval.
- Maintains building permit packets with detailed files of official records pertaining to the process.
- Addresses public records requests.
- Answers phones and assists customers at the counter.
- Handles customer questions and issues regarding permit requirements; refers technical questions to appropriate staff and advises customer of action taken as necessary.
- May include image documents using small and large-format scanners.
- Maintains confidentiality of records.
- May be assigned to other office locations based upon operational needs.
- Handles customer questions and problems regarding permit requirements, and refers technical questions to appropriate staff, and advises customer of action taken as necessary.
- Perform other related duties as assigned by the Manager.
Requirements
- Graduation from high school or possession of a GED and three (3) years of general clerical experience to include a minimum of two (2) years in strong customer service.
- A comparable amount of education, training, or experience with related job skills may be substituted for the minimum requirements.
- The preferred candidate will have a minimum of two (2) years of experience in construction, building, or permitting.
- Experience working with permitting type software is a plus.
- The applicant must have the ability to deal with the general public in a professional, courteous manner.
- Being bi-lingual is a plus (Spanish / Creole).
- Knowledge of general construction permit processing.
- Knowledge of basic land development and construction permit requirements.
- Knowledge of general permit processing and procedures.
- Knowledge of County offices and functions.
- Knowledge of land development and construction terminology.
- Able to deal with the public in a professional, courteous manner.
- Able to accurately answer questions and resolve problem situations or refer to appropriate office.
- Able to follow check lists and recognize different types of required exhibits and plans.
- Hands-on experience with desktop computer applications.
- Skilled in the use of various office equipment.
- Able to work under stressful conditions.
- Able to interact effectively with others.
- Must be able to commute to other office locations based upon operational needs.
Benefits
- A full range of employee benefits (PTO, medical, dental, vision, 401k, etc.)
- Equal Opportunity Employer / Drug Free Workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
general clerical experiencecustomer serviceconstruction permit processingland development knowledgepermit processing procedurespermitting softwaredocument imagingoffice equipment operationchecklist followingproblem resolution
Soft skills
professional communicationcourteous interactionstress managementeffective interactioncustomer assistanceconfidentiality maintenanceliaison skillsproblem-solvingattention to detailadaptability