Project Manager

• Develop strong client relationships through exceptional customer service
• Act as the key liaison between clients, laboratory teams, and management to ensure satisfaction
• Coordinate daily service, maintenance, and administration of client accounts
• Respond to client inquiries (phone/email) and redirect communications as required
• Provide clients with technical support on sampling projects
• Offer consultation, recommendations, and data interpretation
• Document and ensure closure of client complaints (CARS)
• Stay current with corrective action requests (CARs) and management of change (MOCs) in QSI/CRM systems
• Participate in business development activities, including new account tailoring and account reviews
• Facilitate communication between clients and internal laboratory departments
• Coordinate reports, data, billings, and client requests
• Assist with preparation of correspondence and related technical documentation
• Execute IT test plans, record results, and provide feedback
• Effectively track CET key performance indicators (KPIs)
• Collaborate with accounting to resolve outstanding receivables
• Adhere to Health & Safety and Quality System standards

Project Manager

Senior Project Manager

Project Manager II – CVH Dpt IS PMO