IT Support

• Design and build automations across Built’s IT ecosystem using Okta Workflows, Atlassian Automation, and API integrations.
• Connect systems across identity, HR, procurement, and collaboration platforms to eliminate manual steps and reduce toil.
• Create resilient, auditable, and scalable workflows that make IT operations faster and smarter.
• Continuously identify new automation opportunities — if it can be automated, you’ll find a way.
• Act as the go-to expert for complex identity, SaaS, endpoint, and networking challenges.
• Administer and optimize systems like Google Workspace, Slack, Zoom, Jira, Intune, and Kandji.
• Partner with the IAM Engineer to evolve our Okta infrastructure and expand SCIM coverage.
• Improve zero-touch deployment, compliance enforcement, and remote access with tools like Kandji, Intune, and Twingate.
• Evaluate and implement new SaaS platforms that make the business stronger, safer, and more efficient.
• Work closely with Security, Finance, HR, and Compliance to keep IT practices secure, auditable, and compliant.
• Partner with Procurement (via Zip) and vendors to manage renewals, licensing, and integrations.
• Refine onboarding, offboarding, and access lifecycle processes to deliver frictionless user experiences.
• Contribute to knowledge sharing through clear Confluence documentation and IT service improvements in Jira Service Management.
• Take ownership of key infrastructure projects from concept to deployment.
• Bring structure, automation, and scalability to growing systems.
• Act as a mentor and technical resource for IT Support, helping raise the team’s overall technical bar.
• Help define what “world-class IT” looks like at Built — and then go build it.

Senior IT Engineer

Help Desk Specialist

IT Support Specialist

IT Support Specialist

IT Manager – Office of Innovative Technologies