Apprentice Customer Service Advisor
BT Group
full-time
Posted on:
Location Type: Office
Location: Plymouth • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £21,620 - £25,684 per year
Job Level
Entry Level
About the role
- You’ll chat with customers over the phone, helping them with everything from billing questions to tech support.
- You’ll learn how to listen, solve problems, build relationships and deliver a great service.
- As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service.
- We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.
Requirements
- You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn.
- We’ll give you all the training you need
Benefits
- A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
- An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
- Huge discounts off your Mobile and Broadband packages, starting at £10 a month
- Huge discounts off other tech such as Smart watches, speakers, tv’s, gaming consoles and subscriptions
- Discount codes to give out to friends and family
- Support to carve your own career path.
- Online GP: Access to a private GP 24/7 for you and your immediate family
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem solvingrelationship buildingcustomer serviceactive listeningcommunicationwillingness to learnfriendly demeanorservice delivery
Certifications
NVQ Level 2 in Customer Service