Operations

• Lead and manage ACA operational teams responsible for 1094/1095 form processing, IRS submission, and employer compliance reporting.
• Monitor team capacity, deliverables, and performance daily to ensure timely and accurate completion of work.
• Conduct regular 1:1s to support development, address needs, and ensure successful task execution.
• Serve as the primary client escalation point for ACA service delivery concerns, driving resolution and ensuring high-quality outcomes.
• Provide operational performance reports to senior leadership weekly, identifying successes, risks, and resourcing needs.
• Lead weekly team meetings to communicate business initiatives, review deliverables, and align on client and compliance timelines.
• Hire, develop, and retain team members who reflect bswift’s values and commitment to service excellence.
• Oversee ACA implementations, managing risks and communicating progress to senior leadership and clients.
• Collaborate with internal teams (Product, QA, and Client Services) to ensure accuracy in ACA processing and system functionality.
• Partner with the VP in remediation efforts and act as the point of contact for clients seeking engagement with senior management or subject matter experts.
• Provide ongoing feedback, coaching, and mentorship to direct reports, fostering professional growth and accountability.
• Manage performance against KPIs and service-level expectations.
• Identify process improvement opportunities to streamline ACA operations and enhance efficiency.

Manager, Specialty Operations

Senior Global Operations Manager

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Operations Manager

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