Client Service Representative
Broadridge
Capital Markets Client Service Associate, Second Shift
Broadridge
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $30 per hour
Job Level
JuniorMid-Level
About the role
- Serve as a primary point of contact for investment bankers, legal counsel, corporate issuers, and other capital markets clients, under the supervision of senior staff.
- Assist with and enter client requests for document composition, proofreading, editing, and production of SEC filings (including prospectuses, proxy statements, and other financial disclosures) according to established procedures.
- Support senior team members in liaising with internal teams (typesetting, print production, digital services) to ensure accuracy and delivery of projects on time in a rapidly changing environment.
- Follow established guidelines to advise clients on disclosure requirements and optimal document formats to meet regulatory standards.
- Maintain a high level of client service by responding to routine inquiries and escalating complex issues to supervisors.
- Monitor assigned project timelines, communicate status updates to team leads, and escalate challenges to supervisors as needed.
- Perform quality checks on documents to ensure compliance with regulatory and internal standards, under supervision.
- Work flexible hours, including after-hours and weekends, as scheduled by management to support critical transaction deadlines.
Requirements
- High school diploma or equivalent required; some college coursework preferred.
- At least one year of experience in financial services, legal, printing, or a similar customer service environment.
- Familiarity with SEC filing processes (EDGAR, S-1, S-3, DEF 14A, etc.) valued.
- Excellent written and verbal communication skills, with a demonstrated ability to build strong relationships with high-profile clients.
- Exceptional organizational, multitasking, and time management abilities in a deadline-driven setting.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with document formatting is a plus.
- Flexibility to work evenings, weekends, and extra hours as transaction volume or client needs require.
- Ability to follow detailed instructions and established procedures.
- Ability to work under supervision and as part of a team.
Benefits
- Bonus Eligible
- Comprehensive benefit offerings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
document compositionproofreadingeditingSEC filingsquality checksdocument formattingmultitaskingtime management
Soft skills
written communicationverbal communicationclient serviceorganizational skillsrelationship buildingability to follow instructionsteamwork
