Insurance

• Serve as the first point of escalation for Analysts and Specialists, ensuring swift, accurate triage.
• Centralize the crafting and distribution of incident and maintenance notifications to our client base; maintain tone, accuracy, and approval flow.
• Lead shift handoffs, confirm open items, and ensure consistent follow-the-sun updates.
• Track SLA metrics daily (e.g., update cadence, communication timeliness) and prepare summary dashboards for the Director.
• Mentor Analysts and Specialists on client communication best practices and triage accuracy.
• Propose and drive updates to workflows, templates, and escalation procedures based on observed gaps and performance trends.

Service Assurance Lead

Bilingual Inbound Sales Insurance Agent, Personal Lines

Inbound Sales Center Insurance Agent, Personal Lines

Claims Specialist

Claims Specialist – Construction Defect

Insurance Career Advisor