Customer Support

• Communicating with users via chat, email, providing fast and high-quality support
• Guiding customers through Brighty’s products and features, ensuring smooth onboarding and a great experience
• Troubleshooting technical and transactional issues in collaboration with internal teams
• Gathering user feedback and sharing insights with product and tech teams
• Ensuring compliance with internal procedures (KYC/AML where applicable)
• Maintaining internal documentation and contributing to process improvements

Customer Support Specialist, B2C Sector

French Speaking Customer Support – Live-Chat

Supervisor Customer Care

Customer Service Specialist, English, Russian

NOC Monitoring and Support Specialist