Director, Professional Services
Brightree
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $182,000 - $272,000 per year
Job Level
Lead
About the role
- Define and execute the vision and strategic direction for the Professional Services Consulting team
- Lead transformational initiatives that enhance team performance, customer satisfaction, and business outcomes
- Manage and mentor a team of consultants and trainers focused on onboarding and implementing HME Core and add-on modules
- Act as Executive Sponsor for key client projects, ensuring alignment with customer goals and expectations
- Partner with Sales, Product Management, Development, and Customer Support to drive seamless customer experiences
- Develop innovative consulting packages that enhance product adoption and customer value
- Establish and monitor key performance indicators (KPIs), OKRs, and service delivery standards
- Drive operational efficiencies and ensure alignment with revenue and profitability objectives
Requirements
- Bachelor’s Degree with 10–12 years of experience leading professional services teams
- Proven success managing a Professional Services practice in an enterprise SaaS environment
- Strong background in Healthcare IT, preferably with HME experience
- Demonstrated ability to work with senior (C-level) executives and influence strategic decisions
- Expertise in project management, consulting delivery, and customer onboarding
- Data-driven mindset with strong analytical and problem-solving skills
- Exceptional verbal and written communication skills
- Inspirational leadership style with the ability to lead through change and motivate teams
- Strong organizational and planning skills with a focus on continuous improvement
- Willingness to travel (20–30%)
Benefits
- comprehensive medical, vision, dental, and life insurance
- AD&D insurance
- short-term and long-term disability insurance
- sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- commuter benefits
- 401(k) plan
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- tuition assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementconsulting deliverycustomer onboardingdata analysisproblem-solvingKPI monitoringOKR establishmentoperational efficiencySaaSHealthcare IT
Soft skills
leadershipcommunicationorganizational skillsplanninginfluencingteam motivationchange managementanalytical mindsetcustomer focuscontinuous improvement
Certifications
Bachelor's Degree