Customer Success Manager

• Be the go-to hero for customers using our SaaS and connected hardware products.****
• Build trusted relationships that turn customers into advocates.****
• Take ownership of issues from start to finish — no open loops.****
• Collaborate with development, QA, and product teams using HubSpot, Jira, and internal systems.****
• Anticipate customer needs before they ask — and deliver above expectations.****
• Identify trends and share insights that help us improve every day.****
• Support new teammates with best practices and product knowledge.****
• Leverage AI tools (ChatGPT, Fin.AI, HubSpot AI, or Copilot) to enhance communication, reporting, and workflow efficiency.****
• Track KPIs and customer health metrics to help leadership predict risk and drive retention.

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