Brightline

Member Support Specialist

Brightline

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $21 - $27 per hour

Job Level

Mid-LevelSenior

About the role

  • Conducting first phone calls with new members to assess fit for Brightline services
  • Scheduling appointments for members
  • Ensuring member paperwork has been completed
  • Supporting Providers with a variety of administrative tasks
  • Answering all admin-related questions between sessions
  • Conducting eligibility checks, filing claims, and collecting member payment
  • Keeping our internal software tool for the Member Support team ultra-organized
  • Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale

Requirements

  • A passion for our mission to redefine behavioral health for children and their families.
  • A desire to create a one-of-a-kind member experience and a background in providing excellent customer service.
  • The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families.
  • Comfort with a wide variety of technology including email, EHR, scheduling tools and more.
  • Excellent communication skills (written and verbal) and organization skills.
  • Ability to revel in the details and commitment to following through on all tasks, simple and complex.
  • Previous experience managing a medical office and/or familiarity with insurance billing are a bonus.
  • Ability to effectively communicate with Spanish-speaking members and provide support in both English and Spanish.
Benefits
  • Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
  • 12 Company Holidays, Time Off, Parental Leave
  • Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
eligibility checksfiling claimsinsurance billing
Soft skills
customer servicecommunication skillsorganizational skillsattention to detailcommitment to follow-through