Customer Support

• Answering 20 - 30 calls per day, supporting clients speaking English or Canadian French
• Managing communications with customers through various channels (phone, live chat, tickets submitted in our online portal)
• Completing customer submitted tickets in a timely manner in ServiceNow
• Personal ownership of calls from start to resolution
• Contribute positively to company goals by meeting and exceeding department timelines
• Acting with a consultative approach towards end-users and network carriers
• Ability to provide clear technical support instructions to a variety of corporate end-users with different needs
• Completing task work, training programs, and providing accurate feedback
• Ensure customer satisfaction and provide professional customer support
• Live mobile device troubleshooting with end users of various backgrounds and expectations

Tier 2 Client Support Specialist, Multi-Lingual – French Speaking

Healthcare Customer Service Representative

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate