Customer Service Representative, Member Care
Sidecar Health
Member Support Specialist
Branch
full-time
Posted on:
Origin: • 🇺🇸 United States • Alabama, Arizona
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Establishing and maintaining a sense of community for Branch’s members is paramount
- Interact with existing members to provide information in response to inquiries about products and services, and handle and resolve complaints
- Handle inbound and outbound sales calls and problem-solve to get future clients the coverage they need
- Provide feedback to the rest of the Branch team to improve the client experience
- Represent the Branch brand
- Provide easy and low effort policy servicing experience to members via inbound and outbound phone calls, chat, and email
- Understand member needs to ensure they have proper protection and present additional options to fill coverage gaps as applicable
- Serve as a billing expert and help make the process effortless for the member
- Keep detailed records of all member interactions
- Serve as first level underwriting for all written policies
- Continually provide feedback to the rest of the Branch team to make our member experience better
- Be the face of Branch to our members. Know them, meet them where they are, be attentive to their needs, and do what’s necessary to help them.
Requirements
- Possesses a Property and Casualty Insurance license
- Is passionate about taking ownership, solving problems independently, and getting results
- Is tech savvy, detail-oriented, organized, and flexible
- Is curious, thoughtful, and can think through and address various problems in parallel
- Loves connecting with people and has a solid track record of strong relationships
- Is able to wear multiple hats and is a master multi-tasker
- Can handle a high volume of inbound and outbound calls on a daily basis
- Thrives in a fast-paced environment
- Has a strong sense of personal responsibility and is excited to be a member of a high performing team
- Do you hold a current and valid Property & Casualty Insurance license? (application question)
