IT Support Engineer

Bragi

full-time

Posted on: 9/18/2025

Origin: • 🇩🇪 Germany

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Mid-LevelSenior

AndroidAnsibleFirewallsiOSLinuxMacOSPythonTerraform

About the role

Provide IT support and troubleshooting across Windows, macOS, and Linux environments
Manage and support SaaS applications such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian
Work with structured data and troubleshoot data sync automation errors
Create and maintain automations and integrations (Make, Zapier, Power Automate, APIs, OAuth 2.0)
Expand, manage, maintain, monitor, and document IT infrastructure, IT policies, and SaaS audits
Support mission-critical services and servers and assist teams deploying updates and enhancements
Ensure technical and physical security of network-attached hardware per security policies
Provide technical support and management for network components: routers, firewalls, switches, controllers, wireless access points

Degree in Computer Science, IT, or related field, or equivalent professional experience
Experience supporting and managing SaaS tools such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian, and more
Knowledge of structured data, APIs, automation tools (Make, Zapier, Power Automate)
Experience with SSO and Entra ID, Client/Server administration, networking, and virtualized environments
Command-line skills and troubleshooting mindset
Nice to have: Familiarity with scripting for automation and troubleshooting (e.g., PowerShell, Bash, Python)
Interest in improving IT security, system monitoring, and backup strategies
Basic understanding of automation tools (e.g,. Ansible, Terraform)
Experience supporting GitLab Runners and troubleshooting build or deployment issues
Minimum 3 days/week in-office (Munich)