Head of Learning & Operations
Bots & People
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Lead
About the role
- You will manage a team of currently 4 talented Senior Learning Consultants and one operations manager.
- You work closely with our CEO Nico Bitzer to develop the company further.
- Build the operating system for delivery: Maintain a didactical, process and content backbone for the Bots & People Delivery of high class live sessions and learning journeys.
- Implement best practices within the team like facilitation guidelines, quality assurance, trainer selection etc.
- Coach, and grow a team of so far four Learning Consultants.
- Drive company values and team building across the company.
- Own revenue retention and expansion with our Enterprise Accounts.
- Shape solutions with senior stakeholders (HR/L&D/Transformation/Business Units).
- Ensure engagements are profitable.
- Build and govern our expert network.
- Standardize onboarding and feedback loops to ensure consistently exceptional delivery at scale.
- Confidently step in to lead sessions or manage projects on Digital upskilling to unblock or elevate a program.
- Manage operational and financial success across the company.
Requirements
- 7–10+ years in enterprise/management consulting or in an edtech startup/scaleup, including program leadership for global clients.
- 3+ years of experience leading teams.
- Strong, applied project/program management skills.
- Proven ability to build structure quickly: Develop scoped programs with clear ownership.
- Experience in L&D/HR/Transformation within large organizations.
- A direct and honest communicator who gives and receives feedback effectively.
- Tech- and AI-savvy; you simplify complex topics.
- Outstanding communication skills in English.
Benefits
- 30 vacation days plus unlimited home office days; work from our Berlin HQ or remotely.
- Experience a high-growth environment with genuine ownership and the opportunity to shape the future of enterprise learning.
- Engage in one of the most exciting fields of our time: Generative AI.
- Join a team of ambitious, supportive individuals on a mission to transform corporate learning.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprogram managementteam leadershipprocess developmentquality assurancefacilitationdigital upskillingonboardingfeedback loopsrevenue retention
Soft skills
communicationcoachingteam buildingfeedbackproblem-solvingadaptabilityhonestycollaborationstakeholder engagementstrategic thinking