Account Manager

• Ownership: Take responsibility for driving real growth in sales and profit. Your success hinges on the program’s account health: operating efficiency, inventory management, marketing collateral, front line training and recognition.
• Build the relationship: Connect and coach front lines teams to drive beverage sales. Communicate with managers to reinforce standards and manage inventory. Collaborate with owners on profitability and waste tracking.
• Create buy-in: for the product vision both internally and with key external partners. Communicate the reasons why we offer the products we have and the importance of the DrinkBot standard operating procedures.
• Raise the bar: Continuous process, product and people improvement. Your individual background and experience brings a diverse viewpoint to the team. You’ll have the opportunity to chart your own path and contribute at a high level in every aspect of our business.
• Operational excellence: Monitor and maintain equipment uptime to ensure minimal downtime across all assigned locations. Provide level 1.5 technical support, resolving escalations beyond basic troubleshooting but before field service intervention. Utilize the routing-based application to optimize daily tasks and ensure effective service delivery.
• Great teammate: Whether you’re working with your Account Manager peers or cross-functional home office departments, you’re a go-to-member of the team. In this role you’ll work with a team that is committed to one common goal: Selling more craft beverages!
• Operational advocate: Be the voice of the operator: understand their needs and limitations of each business model, identify and eliminate barriers to success. Maintain machine health and cleanliness. You are the one stop shop owning the level 1.5 repairs as well as installing the machine. The program at the operational level starts and grows with you leading the team.
• Solutions consultant: Overseeing menu deployment and tech stack integration, digital menu, 3PD, loyalty program, location app. Evaluate product mix performance and providing menu recommendations
• Financial acumen: Full understanding of what motivates restaurant/food service operators and franchisees and fluent in explaining how our program benefits their business model. Detailed tracking of all of your accounts for frequent reporting to Botrista executives and check-ins with brand leaders.

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