Bon Secours Mercy Health

Pharmacy Support Specialist

Bon Secours Mercy Health

part-time

Posted on:

Location Type: Remote

Location: Remote • Virginia • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Supports the clinical pharmacy team by performing outreach to patients to help close care gaps and ensure evidence-based, quality patient care.
  • Primarily involves telephonic outreach to patients with reminders, scheduling appointments for the pharmacists, and relaying information from the pharmacy team to the patients.
  • Independently triage outreach based on multiple moving projects and requests from multiple clinical pharmacists for support.
  • Answer inbound patient line and triage patient concerns to pharmacy team as appropriate.
  • Document triage data on spreadsheets and provide reports on Excel data to supervisor upon request and at regular intervals.
  • Complete chart review and documentation in Epic, following protocols to include or exclude patients for outreach/appointment scheduling.
  • Provide clerical support for clinical pharmacists, and provide general office support as assigned.

Requirements

  • 2 years of health care experience (preferred)
  • Medical Assistant, LPN, Pharmacy Technician or other community health worker certification (preferred)
  • Completion of ASHP/ACPE tech training program - or - pharmacy technician training via Armed Forces/Veterans Affairs - or respective state department approved career tech high school program (preferred)
  • Experience with health-care systems, data analysis, and medication name and indications (preferred)
  • Certification in Excel or other data tools (preferred)
Benefits
  • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
  • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
  • Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
  • Tuition assistance, professional development and continuing education support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysischart reviewdocumentationtelephonic outreachpatient caretriagescheduling appointmentsExcelspreadsheets
Soft skills
communicationorganizationalindependenceclerical support
Certifications
Medical AssistantLPNPharmacy TechnicianASHP/ACPE tech trainingcommunity health worker certificationExcel certification