Campus Help Desk Specialist
Boldyn Networks
full-time
Posted on:
Location Type: Office
Location: Eureka • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $30 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as the first point of contact for technical support issues.
- Solve issues using a variety of methods including phone, online or in-person.
- Focus on assisting end-users with basic technical issues, such as software problems, hardware malfunctions, and connectivity issues.
- Tasks include troubleshooting, diagnosing, and resolving technical problems, providing instructions, and escalating issues to higher-level support if needed.
- Serve as a mentor for student workers in the department.
- Record incidents, solutions, and updates in a ticketing system.
Requirements
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
Benefits
- Annual Bonus
- Thousands of LinkedIn Learning courses
- Competitive benefit packages
- Paid Parental Leave
- Vacation starting at 15 days increasing with length of service
- 10 days paid sick leave
- 4 days off each year to volunteer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdiagnosingresolving technical problemssoftware problemshardware malfunctionsconnectivity issuesticketing systemoffice automation productsdatabasesremote control
Soft skills
excellent communication skillscustomer-orientedcool-temperedmentoringproblem-solving