Account Manager

• Drive renewals, expansion and adoption of Boldr’s services in your Client book of business
• Assist existing Clients with the onboarding process, ensuring alignment to CX and Business goals
• Maintain Client health and introduce new, valuable insights and strategies to improve their CX
• Increase customer retention and incremental revenue across assigned Clients
• Educate champions and executives on the value of Boldr, helping uncover use cases to protect and grow revenues
• Generate trust and credibility at multiple levels and throughout the Client’s organization
• Identify and build new relationships with executive decision makers in your assigned Clients
• Leverage our Client and industry communities to effectively engage and manage customers
• Maintain accurate and detailed notes of customer activities in HubSpot
• Work collaboratively with other teams across Sales, Customer Experience, and Strategy to deliver an exceptional customer experience and foster a strong sense of community and information sharing
• Function as a Client advocate and provide internal feedback on how we can better serve our Clients
• Collaborate with leadership to improve our Client’s journey

Client Success Manager, Account Manager

Territory Manager – Salesforce

Strategic Partnerships – Growth Lead

Key Account Manager

Director, Customer Success – Technical Account Management