Product Analyst

• Discover, plan, and deliver ECRM products built on Dynamics 365 CRM, focusing on Project Operations and Client & Service Communications (Customer Insights – Journeys) applications.
• Client Coverage & Service Enablement as part of overall Customer Relationship Management (CRM)
• Write user stories and plan for delivery in an Agile based Organization
• Engage with Business and Engineering teams to analyze, prioritize, groom and deliver business requirements so that measurable business value can be achieved.
• Perform analysis on stories and issues in collaboration with Engineering Partners.
• Support in testing new functionality and configuring the system for Proof of Concepts.
• Continuously learn about Microsoft Dynamics 365 and Power Platform so that CRM features can be evangelized and adopted at BNY.
• Develop relationships with end users and other stakeholders so that products can be developed in partnership.

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