Customer Success Manager

• Serve as the main point of contact for assigned clients
• Develop and refine omnichannel marketing strategies that align with client objectives
• Build trusted relationships with key stakeholders
• Partner with clients to define success metrics and establish performance benchmarks
• Provide regular reporting and actionable insights to clients
• Monitor campaign performance metrics in collaboration with Data Analysts
• Lead regular strategic planning sessions with clients
• Share best practices and industry trends to help clients innovate

Customer Success Manager

Analyst – Customer Success & Enablement

Corporate Trainer – Freelance

DES Custom/CRM Apps Practice Head

Customer Success Specialist II