Support Engineer

• Raising Incidents and managing Incidents – Ensuring closure within SLA
• Performing periodic reviews of the Cases and working with customer and internal teams to get the incidents resolved
• Planning and executing Release and Change management processes
• Ensuring the team meets Problem Management Objectives
• Preparing monthly reviews for customer
• Assisting delivery teams in compliance with Blue Yonder Global Delivery Processes
• Drafting process documents and maintaining the documents
• Suggesting changes to existing practices
• Governing and reviewing the correctness and accuracy of process execution
• Preparing reports as per defined frequency in scope
• Identifying and initiating improvement projects on the business requirements

Support Engineer 2 – Cloud Applications/SaaS

MS Dynamics Support Engineer

Desktop Support Engineer