Customer Support

• Provide support to players via phone, chat, and email, as needed.
• Guide customers on registration, account verification, payment methods, deposits, withdrawals, bonuses, and terms of use.
• Record support requests and calls in internal CRM and helpdesk systems.
• Follow specific scripts and guidelines, prioritizing ethical, objective, and responsible communication.
• Identify attempted fraud or suspicious behavior and forward it to specialized teams.
• Refer complex cases to Risk, Payments, Verification, or Level 2 Support departments.
• Ensure that all interactions respect security, compliance, and responsible gaming policies.

Customer Service Omnichannel Agent

Customer Service Advisor – Portuguese Speaker

Customer Success Analyst – JR

Senior International Customer Service Analyst

Analista de Sucesso do Cliente Pleno – Foco em Negociação