Bilingual Field Nurse Case Manager
BioScript Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Be responsible for the entire coordination of the patient journey
- Occasional travel for on-site clinic visits
- Acting as the Primary point of contact for physicians to enroll patients into a NavieGo managed program
- Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians including site visits
- Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers
- Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients
- Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to assist a patient in their journey on treatment
- Coordinate documents, submissions and all related paperwork to insurance companies and public funding programs
- Coordinate clinic appointments and drug deliveries within timelines
- Foster and build relationships with patients and key health care providers
- Implement best practices as required in an effort to maximize a patient's access to drug coverage
- Coordinate with pharmacy processes required once funding has been obtained
- Apply an in-depth knowledge of public / private funding systems
- Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST
Requirements
- Bilingualism - English/French - is a requirement
- Registered Nurse designation and current provincial licensing is required
- Experience in the healthcare, pharmaceutical, or insurance industry is an asset
- Minimum of 2 years’ experience in customer/client service and health care reimbursement experience
- Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel)
- Professional/courteous/efficient telephone manner
- Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Ability to resolve issues effectively and efficiently
- Critical thinking and problem solving abilities
Benefits
- Paid time off
- Local community engagement activities
- Donation programs
- National charitable initiatives
- Environmental initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Registered Nurse designationhealth care reimbursementcustomer servicecritical thinkingproblem solving
Soft skills
communication skillsinterpersonal skillsorganizational skillstime managementmulti-taskingindependent workteamworkissue resolution
Certifications
current provincial licensing