Operations Specialist – BPay
Binance
full-time
Posted on:
Location Type: Hybrid
Location: Manama • 🇧🇭 Bahrain
Visit company websiteJob Level
Junior
About the role
- Business Process Management: Work with process owners to develop Standard Operating Procedures (SOP), adhering to the standard / framework agreed within the operating office and operational risk team.
- Evaluate existing business processes and outline business process improvement/optimisation opportunities.
- Monitor and perform ongoing analysis on business processes related to productivity, quality and costs.
- Present process performance tracking reports and integrate feedback.
- Project Management: Identify delivery gaps, recommend process opportunities and drive internal projects to optimise delivery outcomes.
- Coordinate business process improvement strategies with internal stakeholders.
- Oversee all aspects related to the implementation stages of business process improvement initiatives.
- Collaborate both internal and external teams to achieve operation scaling up.
- Manage communication with 3rd party partners (solve customer issues, follow up on delays and pending items).
- Play a key role between BPay departments and outsourced departments (Customer Service, KYC/KYB central teams, etc.).
Requirements
- 1-3 years and above experience with a Bachelor's degree in a business-oriented field, or equivalent practical experience.
- Preferable with internal or external consulting background.
- Hands-on experience of operational or business process management work experience, preferably in a financial services organisation.
- Strong coordination skills and strategic mindset for internal cross team collaboration.
- Proven experience in stakeholder management.
- Ability to identify and solve complex problems.
Benefits
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Business Process ManagementStandard Operating ProceduresProcess ImprovementOperational Risk ManagementProject ManagementPerformance TrackingData AnalysisStakeholder ManagementProblem Solving
Soft skills
CoordinationStrategic MindsetCollaborationCommunication
Certifications
Bachelor's Degree